Terms and Conditions

About the service

MinsOrder is an online multi-vendor marketplace connecting customers in the Andaman and Nicobar Islands with independent merchants and suppliers. Merchants provide product specifications, descriptions, images, prices and availability. Contact customer care if information about an item appears incorrect.

Accounts and accurate information

Provide accurate account, phone and delivery-address information, and keep your sign-in credentials and phone verification details confidential. You are responsible for activity carried out through your account. Contact us promptly if you suspect unauthorized access.

Products, prices and orders

Prices are displayed in Indian Rupees. Availability, product details and prices may change. Review the products, delivery address, charges and order total at checkout before submitting your order. An order may require merchant confirmation and may be cancelled if a pricing error or suspicious activity is identified.

Payment methods, including digital payment or cash on delivery, are available as displayed for your order during checkout.

Delivery services

Mins Express quick-delivery items have an estimated delivery time of 35–45 minutes. Standard Mall orders have an estimated delivery time of up to 15 days. These are estimates and may vary due to weather, inter-island ferry schedules, address coverage or other logistics conditions. Availability is confirmed for your address at checkout.

Product requests and acceptable use

You may use the Request Product feature to ask about products not currently listed. Sourcing feasibility, price and delivery estimates depend on merchant availability and will be provided before an order is confirmed.

Do not place fake or fraudulent orders, harass merchants or delivery personnel, misuse the service, or submit unauthorized or unlawful content. We may restrict or suspend accounts in response to misuse.

Returns and cancellations

Return and cancellation requests are subject to our Refund and Cancellation Policy. Review that policy before ordering, especially for Mins Express and perishable products.

Legal notices and governing law

To the extent permitted by applicable law, MinsOrder is not responsible for indirect or consequential loss arising from third-party service interruptions or information supplied by independent merchants. Nothing in these terms limits rights that cannot legally be excluded.

MinsOrder’s brand, logo, software, designs and original content are protected by applicable intellectual-property laws. Do not copy or reuse them without permission, or misuse the service to interfere with its operation.

These terms are governed by the laws of India, with disputes subject to the courts of the Andaman and Nicobar Islands, as applicable law permits.

We may update these terms when the service or applicable requirements change. The current version will be published on this page.

Questions about these terms?

Contact customer care at +91 7585037147 or help.minsorder@gmail.com.