1. Overview
Welcome to Mins Order ("we," "our," or "us"), operating at minsorder.in and via our mobile app. Mins Order provides both Instant Quick Delivery (in minutes) and Standard Delivery e-commerce services.
We respect your privacy and are dedicated to protecting your personal data. By using the app or website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
A. Personal Information You Provide:
- Account Data: Name, email address, phone number, and password.
- Delivery Addresses: Saved delivery locations, house numbers, landmarks, and pin codes.
- Order & Cart Details: Products purchased, delivery speed choice (Quick vs Standard), transaction history.
- Custom Requests: Items submitted via our "Request Product" feature.
B. Automatically Collected Data:
- Location Data: GPS position (with permission) to check delivery coverage and calculate instant delivery times.
- Device & Usage: IP address, device model, OS version, and app interaction logs.
- Push Tokens: Tokens (e.g. Expo Push) for live order status notifications.
C. Payment Data:
Processed securely via encrypted third-party payment gateways (Razorpay/UPI). Mins Order does not store credit card details or CVVs.
3. How We Use Information
- Processing cart items & dispatching delivery partners for Instant or Standard delivery.
- User account authentication & address management.
- Providing customer support, resolving order queries, & handling product requests.
- Sending real-time push notifications & order tracking updates.
- App speed optimization, fraud prevention, & legal compliance.
4. Data Sharing & Third Parties
âšī¸ We do NOT sell, rent, or trade your personal data to third parties.
We share data strictly with essential service providers:
- Logistics Partners: Delivery partners receive address & contact details to deliver orders.
- Payment Processors: Secure gateway integration for payment validation.
- Cloud Services: Database and push notification infrastructure.
5. Data Security & Retention
- SSL/TLS encryption for all data transmissions (HTTPS).
- Password hashing & restricted backend database access.
- Personal data is retained as long as your account is active or required for accounting/legal purposes.
6. Your Rights & Choices
- View & edit profile details via "Edit Profile".
- Manage delivery addresses in "Manage Addresses".
- Enable/disable Location & Push Notification permissions in device settings.
đī¸ 7. Account & Data Deletion Request
In compliance with Google Play Developer Policies, users can request full account & data deletion at any time:
- In-App: Go to Profile > Settings > Delete Account.
- Email Request: Send an email to help.minsorder@gmail.com with subject "Account Deletion Request".
All account profiles, saved addresses, and preferences will be permanently erased within 30 days.
8. Children's Privacy
Mins Order is intended for users aged 13 and above. We do not knowingly collect information from children under 13. Contact us immediately at help.minsorder@gmail.com if you believe a child has submitted data.
9. Policy Updates
We may update this policy periodically. Major revisions will be notified via in-app alerts or website notices.
10. Contact Us
For questions, feedback, or privacy requests, reach out to us: