Refund and Cancellation Policy
Last updated: October 27, 2026. Please inspect your items when they are delivered. The return rules differ between Standard Mall and Mins Express orders.
Standard Mall returns: 2-hour request window
Submit a return request for a Standard Mall item within 2 hours of delivery. To be eligible, the item must be unused, unwashed and undamaged, and returned in its original intact packaging with price tags and labels attached.
Mins Express and perishable items
Mins Express quick-delivery products—including groceries, dairy, fresh produce, perishables and beverages—are non-returnable once accepted. Please check your items with the delivery agent at handover.
Damaged, defective or incorrect items
Contact customer care within 2 hours of delivery if you receive a damaged, defective or incorrect item. Include your order number and a description of the issue so it can be reviewed.
How to request a return or cancellation
For an eligible delivered Standard Mall order, sign in, open My orders, select the order and submit a return request within the 2-hour window. Orders may be cancelled without charge before merchant dispatch using the cancellation option in My orders.
Requests are subject to merchant review and item inspection. Submitting a request does not itself mean it has been approved.
Refund processing
After the returned item has been inspected and verified by the merchant, an approved refund is initiated within 3–5 business days to the original payment method or bank account, as applicable.
Customer care
For return requests or refund questions, contact us within the applicable time window at +91 7585037147 (call or WhatsApp) or help.minsorder@gmail.com.